Job Responsibilities

• Focal point of contact for our customers worldwide with regards to tool lease services
• Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
• Ensuring a smooth progress of the order handling and following up according to customers' requirements
• Keeping up the material and logistics activities and the associated services for customer satisfaction
• Proactive notification of the customer about their order status 
• Monitoring and reporting of customer KPI
• Interface with all stakeholders to ensure Airbus' commitments towards our customers
• Target of this role is processing of all customer orders and deliveries according to the deadline and quality specifications of our customers

Job Requirements

• Diploma (Degree in Aeronautics / Business Administration / Economics or Logistics is preferred)
• 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain)
• Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals)
• Profound knowledge of SAP
• Customer focused mindset and ability to understand customer expectations and needs
• Strong communication skills
• Ability to build up relations across functions and stakeholder management
• Capability to work under pressure & multi-task
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